Welcome back whanau! Welcome back whanau! Get your zero waste goodies delivered, or click & collect.

You might have noticed, we do things a little differently around here. When you shop with us you have the option to get your products prepacked into our beautiful glass jars.
Although these are recyclable - they still have so much life to live!
So we created our jar return system, so that you can be a next level eco warrior - but without any hassle.
Once you sign up, we will do all the mahi for you...
So how does it work???

Step One

Sign up & pay deposit

Depending on your usage, select one of three user types (more info below) to pay a one off deposit for your glass jars and bottles. You're then one of the whanau  and officially a part of our return system! Wahoooo!

Step Two

Start shopping

When you are doing your online shopping, you now have an amount of user credit for your jars/bottles. This means you can now select the MEMBERS ONLY option for your packaging which is always $0.00!

Step 3

Return your empties

Next time you place an order with us, put your empty jars, into a box or bag, and write a note inside stating your name. Leave these on your doorstep the day your delivery is due to arrive, or take them with you to the collection point and give them in.

Step 4

We clean & refill!

We will pick up your empties either from your doorstep, when we drop off your new order, or from the collection point. We will keep a record of what you have returned to us and then sterilise and refill. Around and around they will go - a perfect, zero waste, closed loop! Ahhhhh bliss!

Our user types...

Find out more about the different user options we have.
But don't worry, we will keep a track of your usage and you can upgrade at any time.

Lite User - $40 one off deposit

This is the lite package, great for those who do smaller shops and don't use our higher priced amber bottles. 
With this you will have $40 worth of credit for your glass jars, our jars have different prices (see below)  but an example of what this covers is 10 x size A ($2.00) jars and 4 x size B ($5.00) jars. Don't worry, we will keep a track of your usage and if you get close to your limit, we will let you know to return some or upgrade to a be Medium User. 

Medium User - $100 
one off deposit

This is the medium package, great for those who do decent sized shops and want to have the freedom to use plenty of our higher priced jars/bottles. With this you will have $100 worth of credit for your glass jars, our jars have different prices (see below) but an example of what this covers is 15 x size A ($2.00) jars, 4 x size B ($5.00) jars and 5 x size C ($10.00) bottles. Don't worry, we will keep a track of your usage and if you get close to your limit, we will let you know to return some or upgrade to a be Heavy User. 

Heavy User - $200 one off deposit

This is for our serious zero waste warriors! This is the heavy package, great for those who do big shops and want to have the freedom to use plenty of our higher priced jars/bottles and give your returns back less often . With this you will have $200 worth of credit for your glass jars, our jars have different prices (see below) but an example of what this covers is 30 x size A ($2.00) jars, 14 x size B ($5.00) jars and 7 x size C ($10.00) bottles.

We will keep a track of your usage and let you know if you are getting close to your user threshold. You can then either return some jars on your next order or upgrade to the next user type.

So, what are the jar sizes & costs?

Image Product

Size A - $2.00
This includes our...
  • extra small jar (100ml)
  • small jar (300ml)
  • small wide jar (300ml)
  • medium jar (500ml)
  • large jar (750ml)
  • extra large jar (1000ml).

Size B - $5.00
This includes our...
  •  extra extra large jars (2000ml) 
  • marasca olive oil style bottles.

Size C - $10.00
This includes our...
  • sign written amber bottles

Ready to join?

Click one of the user types below and join the whanau!

Frequently Questions Asked

  1. Q. Is this a deposit?

    Yes it is a deposit and should you wish to pull out of the return system you can at any time. Just let us know, return your jars and we will refund you. 
  2. Q. What area do you cover?
    We are based in Whangarei and can service anyone within this district. Even if you are rural, that's ok! We are looking to introduce a monthly delivery & jar collection in Auckland - so is this is something you are keen on let us know!
  3. Q. How do I know if I am a lite, medium or heavy user?
    Don't worry if you aren't sure on your usage, you can always upgrade if you need to later down the line, just send us an email.
    If you are a pro at returning your jars then this will help keep you within your threshold. If you want more flexibility to return jars later when you have a bigger collection - then we recommend the medium or heavy user type.
    Customers that order a handful of items each shop, would be best suited to our Lite User.
    Our Medium Users, are those who do a bigger shop but maybe for only 1 -3 people.
    Heavy Users, are our full family shoppers or those that love Forward so much they get almost all of their shopping from us. These are also the shoppers who use a lot of our higher priced amber bottles.
  4. Q. What happens if I reach my user threshold?
    You don't need to worry, we will keep a track of how many jars you order and return. Should you be coming close or go over your user threshold, we will email you to let you know you need to return more on your next order or upgrade to the next user type.
  5. Q. Do I need to clean the jars before I return them?
    No, we sterilise every jar that is returned to us. If you want to rinse it out, then by all means do so, this saves us a little time - but you don't need to.
  6. Q. How do the reusable bags work?
    We have the option to select a reusable bag in the bakery section, this will soon be extended to other products also. Our reusable bag refill service, is only available for our Forward Whanau Return System MEMBERS.
    Members can send their reusable bags in with their empty jars and select the 'MEMBERS - refill my reusable bag' option on the packaging drop down.
    As we can't sterilise these bags, they can't be used for other customers and thus they are NOT a part of your members credit. This means you will need to buy bags separately or you are welcome to send in bags you already own! Please note, you need to send them in to us in a clean, ready to be filled state and ideally with your name on. If you can't remember how many bags you have returned to us and want to check before you place an order, just flick us an email or text.
  7. Q. What if I break some of my jars?
    That's ok, it happens! This just means that when you decide to leave our return system you won't be able to return all the jars that our records show you have. We will just deduct this from the amount that we refund you.
  8. Q. What if I am purchasing gifts and won't get the jars back?
    If you are planning on giving any items as gifts and will not be planning on returning the jars, we recommend you pay the jar price so it doesn't eat away at your user deposit.
  9. Q. Which courier service do you use for the return service?
    We are super lucky to have partnered with local's Michal & Will. They run an iPad hire service, but love Forward's kaupapa and were keen to get involved! As we need a courier that will treat our jars with care and pick up the empties - we are super stoked to have Michal & Will offering this great, personal service.
  10. Q. I have jars from the physical store, can I return these?
    Yes you sure can, but you will need to join the return system. Dependent on your usage and the amount of jars you have at home - the lite plan might be suitable for you in this case. We will note all the jars you return to us, so your extra jars will just put your account in a surplus.
  11. Q. I'm still not sure, can I talk to someone about it?
    Sure, please do not hesitate to contact us if you have any questions. Our email is: contact@forwardwhangarei.co.nz and contact number is 0204 080 6650.